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Privacy Policy

Last updated: January 2, 2026

Lucinda Hayden (“we,” “us,” or “our”) operates the website www.lucindahayden.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Site, join our mailing list, purchase digital products or courses, or engage in private coaching services.

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By using this Site, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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Personal Information You Provide

When you interact with the Site, you may voluntarily provide personal information, including but not limited to:

  • Name

  • Email address

  • Billing and payment information

  • Account login information (for courses or member areas)

  • Information shared during private coaching sessions

  • Any other information you choose to submit via forms, checkout, or email communication

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Automatically Collected Information

When you visit the Site, we may automatically collect certain information, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the Site

  • Referring URLs

 

This information is collected through cookies and similar tracking technologies.

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2. How We Use Your Information

We use your information to:

  • Provide and deliver digital products, courses, and coaching services

  • Process payments and transactions

  • Communicate with you about purchases, updates, and support

  • Send newsletters, marketing emails, or promotional content (you may unsubscribe at any time)

  • Improve the functionality and user experience of the Site

  • Comply with legal and regulatory obligations

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3. Email Marketing and Mailing List

If you join our mailing list, we may send you emails related to:

  • Educational content

  • Product or service updates

  • Promotions or announcements

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You may unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

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4. Payments and Third-Party Services

We use trusted third-party service providers to operate the Site and deliver services, including:

  • Payment processors

  • Email marketing platforms

  • Course hosting platforms

  • Website analytics tools

 

These third parties only have access to the information necessary to perform their functions and are obligated to protect your information.

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We do not store or have direct access to your full payment card details.

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5. Coaching Services and Confidentiality

Information shared during private coaching sessions is treated as confidential and used solely for the purpose of providing coaching services, except where disclosure is required by law.

 

Please note that coaching services are not therapy or medical services, and information shared is not protected under HIPAA.

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6. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to:

  • Remember user preferences

  • Analyze Site traffic and performance

  • Improve content and user experience

 

You can modify your browser settings to disable cookies, though some features of the Site may not function properly.

 

7. Data Sharing and Disclosure

We do not sell or rent your personal information.

 

We may disclose your information:

  • To service providers assisting in operating the Site

  • To comply with legal obligations or lawful requests

  • To protect our rights, property, or safety

 

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing communications

 

To exercise these rights, please contact us using the information below.

 

10. Children’s Privacy

This Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the revised policy.

 

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Lucinda Hayden
Email: lucinda@lucindahayden.com
Website: www.lucindahayden.com

Purchase Policy / All Sales Final

Last updated: January 2, 2026

This Purchase Policy governs all purchases made through www.lucindahayden.com (the “Site”), operated by Lucinda Hayden (“we,” “us,” or “our”). By purchasing any product or service from this Site, you agree to the terms outlined below.

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All Sales Are Final

All sales made through this Site are final.

 

Due to the nature of our offerings—including digital products, online courses, and private coaching services—no refunds, exchanges, credits, or chargebacks will be issued once a purchase is completed.

 

This policy applies without exception.

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Digital Products

All digital products (including downloadable materials, recordings, guides, and other digital content) are non-refundableonce access has been granted or the product has been delivered.

 

By completing your purchase, you acknowledge that you are receiving immediate access to digital content and waive any right to a refund.

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Online Courses

All online courses are non-refundable, regardless of:

  • Whether you have accessed the course

  • How much of the course you complete

  • Changes in personal circumstances

  • Perceived results or outcomes

 

Access to course materials is granted immediately upon purchase, and all sales are final.

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Private Coaching Sessions

All private coaching sessions are non-refundable.

This includes:

  • Individual coaching sessions

  • Coaching packages

  • Prepaid sessions

 

Failure to attend a scheduled session, dissatisfaction with the experience, or changes in availability do not qualify for a refund.

Any rescheduling policies, if offered, will be communicated separately and do not imply eligibility for a refund.

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No Guarantees or Outcomes

While our products and services are designed to support personal and professional growth, results are not guaranteed. Individual outcomes vary, and no purchase is contingent upon achieving a specific result.

 

By purchasing, you acknowledge that you are responsible for your own progress, decisions, and results.

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Payment Disputes and Chargebacks

By completing a purchase on this Site, you agree not to initiate chargebacks or payment disputes for services or products delivered as described.

 

Unauthorized chargebacks may result in:

  • Revocation of access to purchased materials

  • Termination of services

  • Permanent restriction from future purchases

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Acknowledgment

By purchasing any product or service from www.lucindahayden.com, you acknowledge that you have read, understood, and agreed to this Purchase Policy and that all sales are final.

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Contact Information

If you have questions about this Purchase Policy prior to making a purchase, please contact:

Lucinda Hayden
Email: lucinda@lucindahayden.com
Website: www.lucindahayden.com

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